FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

3. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard as well as Paypal.

4. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

5. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Can I contact you directly with questions?

Please send an email to us if you have any questions.

If tracking indicates that your order has been delivered, we are not liable for your undelivered/stolen or lost claims. You have the option to request a required signature upon delivery of your package in the notes section in your shopping cart.

How do I return/exchange my order?

Check out our return/exchange page here. This has everything you need to know to make your return/exchange fast, easy, and free. We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided.

Why do my billing and shipping address have to match?

 

It is necessary that your billing and shipping address match to prevent fraud.